Returns & Exchanges Policy

Returns & Exchanges Policy Deep Tranquility Furnishing

At Deep Tranquility Furnishing, we want you to feel confident in your purchase. If something isn’t right, we are here to help. Our policy is designed to be transparent, consistent, and fair.

 Return Window

  • You have 30 days from the date of delivery to request a return or exchange.

  • Damage Reporting: Please inspect your items immediately.

    • Freight (LTL) Deliveries: Damages must be reported within 48 hours.

    • Small Parcel (UPS/FedEx): Damages must be reported within 15 days.

 Eligibility Requirements To qualify for a return or exchange, items must be:

  • In brand-new, unused, and uninstalled condition.

  • In the original packaging with all parts and accessories included.

  • Items that have been assembled, modified, or used are not eligible for return.

Return Costs & Fees The costs associated with a return depend on the reason for the return:

  • Customer Remorse (Change of mind, wrong size/color ordered, etc.):

    • Restocking Fee: A 20% restocking fee will be deducted from your refund.

    • Return Shipping: The customer is responsible for the actual cost of return shipping. If we provide a prepaid label, the cost will be deducted from your final refund.

  • Defective or Damaged Items:

    • Restocking Fee: $0.00

    • Return Shipping: $0.00

    • If an item arrives damaged or defective, we will provide a replacement or a full refund at no cost to you.

 How to Start a Return (RMA Process)

  1. Request: Email info@deeptranquilityfurnishing.com with your order number and photos of the item/packaging.

  2. Authorization: If approved, we will issue a Return Merchandise Authorization (RMA) number and provide the specific warehouse address for the return.

  3. Shipment: Do not ship items back to our Fort Worth corporate office unless specifically instructed to do so. Unauthorized returns may be refused.

Cancellations

  • Before Shipment: Orders canceled before they have left the warehouse will receive a full 100% refund.

  • After Shipment: If the order has already shipped, it is treated as a return and will be subject to the 20% restocking fee and return shipping costs.

Refund Processing Once your return is received and inspected at the warehouse, we will notify you of the status. Approved refunds are processed within 7 business days and will be credited back to your original method of payment.

 Exchanges To exchange an item, please follow the return process for the original item. Once the return is authorized, you may place a new order for the desired product. The 20% restocking fee applies to the original item if the exchange is due to customer remorse.

Contact Information

  • Email: info@deeptranquilityfurnishing.com

  • Phone: (210) 201-6971

  • Business Address: 777 Main St Ste 600, Fort Worth, TX 76102

  • Support Hours: Monday – Friday, 10:00 AM – 5:00 PM (CST)